From Customer Experience to Community: Master the Final Stage of Customer Loyalty

A punchy, tactical course for leaders ready to take action.

Includes five modules, a template library, and a comprehensive Notion roadmap.

A note from April: While I'm known as a customer experience detective, I spent years mastering one of the most challenging aspects of CX - building genuine community. This course shares everything I learned running community at HubSpot and working with major brands to turn customers into advocates.

Here's the truth:

Community is powerful, but it only works when built on a solid customer experience foundation. Once you've nailed your CX basics, community becomes your ultimate loyalty strategy.

That's where CommunityOS comes in.

This isn't just another course about community - it's a tactical guide to turning satisfied customers into engaged community members. Built from real experience, not theory.

What's Included:

CommunityOS is the one and only resource you need to build a thriving, engaged community.

Featuring:

Bite-Sized Videos

Five modules of battle-tested community strategies that build on your customer experience foundation. Each video is crafted for busy leaders (5-10 minutes).

Comprehensive Roadmap

A step-by-step, complete plan for evolving from good customer experience to thriving community

Template Library

Everything you need to execute flawlessly - from engagement strategies to hiring guides.

You'll never start from scratch.

Application > Theory

CommunityOS is the result of real-world expertise I've developed from working with brands like Sony Music, Thrive, and HubSpot, plus running my own six-figure consulting business.

Starting Point

How to build the scaffolding, positioning, and messaging needed to convert supporters and customers into a community.

Starting Point

How to build the scaffolding, positioning, and messaging needed to convert supporters and customers into a community.

Pre-launch

Including identifying the business outcomes a community can serve, strategic layers of scarcity, and programming/ engagement in your community.

Pre-launch

Including identifying the business outcomes a community can serve, strategic layers of scarcity, and programming/ engagement in your community.

Platform

Here we talk about how to weigh the five most relevant criteria, our recommendations for where to build and why, and an "under the hood" walk through of common platforms.

Platform

Here we talk about how to weigh the five most relevant criteria, our recommendations for where to build and why, and an "under the hood" walk through of common platforms.

Launch

A power-packed module exploring the development and protection of community culture, how to implement gamification, and a clear agenda for launch day.

Launch

A power-packed module exploring the development and protection of community culture, how to implement gamification, and a clear agenda for launch day.