Your customers are noticing everything.
Are you ready to see what they see? (before they disappear...)
Book a Call
Here's an uncomfortable truth...
Your customers are experiencing your business in ways you've never noticed.
Every touchpoint.
Every interaction.
Every moment that makes them decide to stay... or quietly leave
Mediocrity is rampant
I catch what others miss:
- The tiny frustrations.
- The broken promises.
- The moments where your marketing says one thing but your experience delivers another.
- The times we choose easy and effective instead of respectful and human.
Why it Matters
The cost of not knowing:
Retention
Existing customers generate 65% of a company's revenue.
(but only if they stick around)
Reputation
92% of folks trust recommendations from friends and family.
(what are yours saying?)
Acquisition
55% of Americans recommend products monthly.
(why should yours be one of them?)
The Detective's Approach:
What I Do:
- Experience your entire customer journey firsthand
- Document every friction point and missed opportunity
- Identify where reality doesn't match your promises
- Create clear, actionable fixes prioritized by impact
- Stay involved to ensure changes actually work
How it Works
Phase 1: Comprehensive Audit
- Complete analysis of your entire customer journey
- Documentation of every friction point and missed opportunity
- Clear prioritization of issues based on revenue impact
- Specific, actionable recommendations
- Implementation roadmap
- 4-week timeline
- $5-10k investment
Phase 2: Guided Implementation
Following the audit, many clients choose to partner with us for systematic implementation of our findings.
- Strategic execution of high-priority fixes
- Regular guidance and support
- Team training and documentation
- Progress tracking and adjustment
- 3-6 month engagement
- $15-25k/month investment
- Limited to 2 clients at a time
The Fine Print:
Because I believe in practicing what I preach, I only work with two clients at a time.
This ensures you get the attention to detail you deserve (and I can still walk my dogs).
FAQ
Who is this for?
What does this cost?
How does it work?
How long is the contract?
Are you doing things to your customers
or for them?
Poor experiences, lazy marketing, and broken systems are the hallmark of companies that won't be missed
