Transform Your Customer Experience in Two Days.

For companies who understand that true transformation happens when the right people are in the right room

Get Started

Some experience challenges need more than video calls.

They need real people in a real room, working together to solve real problems.

That's why I bring teams together for intensive, two-day Experience Design Sprints - customized workshops that turn your biggest CX challenges into actionable solutions.

The Experience Design Sprint

A two-day intensive workshop where we:

Align your team on your biggest CX challenges

Map critical customer journeys and pain points

Design and prioritize solutions

Create clear implementation plans

Based on Google Ventures Design Sprint methodology, but focused specifically on customer experience transformation, The Experience Design Sprint builds both team consensus and momentum, allowing you to compress months of work into two energizing days.

Perfect for teams who:

Need to solve complex CX challenges quickly
Want to align multiple stakeholders
Are ready for real transformation
Value intensive, focused work sessions

Limited to 6 engagements per year

The Process:

Before the Sprint

Prepare

- Define challenge(s)

- Stakeholder Interviews

- Pre-sprint preparation

Sprint, Day One

Understand & Define

- Map current experience

- Identify critical pain points

- Prioritize opportunities

Sprint, Day Two

Solve & Plan

- Design solutions

- Create implementation roadmap

- Assign clear next steps

After the Sprint

Execute

- Detailed documentation

- Implementation guidance

- 30-day follow-up session

This isn't theory

The Sprint is a “greatest hits” of business strategy, innovation, behavior science, design thinking, and more—packaged into a battle-tested process that any team can use.

What you'll walk away with:

Immediate Outcomes

Clearly mapped customer journeys with identified friction points
Prioritized solutions for your biggest CX challenges
Implementation roadmap with owners and timelines
Team alignment on priorities and approach
Ready-to-implement quick wins

Long-term Impact

Shared understanding of customer experience gaps
Common language for discussing CX challenges
Proven framework for solving future problems
Increased team capability for spotting and fixing issues
Clear metrics for measuring success

Real Results

Reduced customer friction within 30 days
Improved team collaboration on CX initiatives
Faster decision-making on experience improvements
Better resource allocation for CX projects
Increased customer satisfaction metrics